Returns and Refund Policy

CrewGleam products made through the Design Studio are customized to the customer’s selected garment, color, artwork, placement and sizes. This policy explains when changes, replacements and refunds may be available.

Before production

Contact support@crewgleam.com immediately if you need to correct or cancel an order. We will make a reasonable effort to help, but a change or cancellation is available only before the affected production work begins.

Customized products

Customized products cannot normally be returned or refunded for a change of mind, an incorrectly selected size, customer-supplied artwork or spelling, an approved placement, or an address entered incorrectly at checkout.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or materially different from the submitted order, contact us promptly after delivery. Include the order number, a description of the problem, photographs of the complete item and close-up photographs of the affected area. Keep the item and packaging while we review the claim.

If the issue is confirmed, CrewGleam will provide an appropriate remedy, which may be a replacement, reprint, partial refund or full refund depending on the affected item and production record. We will give return instructions if a return is required; do not send an item to an unconfirmed address.

Color, placement and garment tolerance

Small differences between a screen preview and the physical fabric or print can occur. Garment measurements, print position and color may also have normal production tolerances. A normal variation is not treated as a defect, but we will review any item that materially differs from the submitted order.

Delivery and address problems

Contact us as soon as possible if tracking shows damage, loss or a delivery exception. If the delivery address supplied at checkout is incomplete or incorrect, additional shipping or replacement costs may apply. A refund is not guaranteed when a parcel is delivered to the address submitted with the order.

How refunds are issued

Approved refunds are sent to the original payment method. Bank and payment-provider processing times may vary after CrewGleam submits the refund.

Contact

Email support@crewgleam.com and include the order number and checkout email address. Do not email payment-card details.

Last updated: August 13, 2026.